Frequently Asked Questions

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Frequently Asked Questions

Use a browser (Google Chrome or Apple Safari) and enter into the address bar.

The platform is for doctors, dentists, allied medical professionals (Guidance & Counselling – Drug Abuse / Family, Nutritionists, Occupational Health & Safety Officers, Occupational Therapists, Opticians, Physiotherapists, Psychologists, Public Health / Environmental Health Officers, Radiographers & Other Imaging Technologists, Speech Therapists), clinical pharmacy specialists and veterinary practitioners and all their patients.


You need a cellphone or laptop or tablet or desktop or any other Internet connected device with a webcam and microphone.
No. The Doctor on Call system is browser based, which, among other  security features, will give the best practice for patient confidentiality and privacy. 
Registration is FREE! For all providers and all patients.

Doctor on Call is a browser based telemedicine platform, which does not use an app or any other means to upload or download data on its platform. The provider has full and confidential custody of the patient data. The patient has the absolute right of access to his/her data from the provider. The storage of the data is cloud based. Besides being a browser based system, there are several other means and methods which are used to ensure patient privacy and confidentiality and safety of the data.

There is a charge for the service determined by the provider and a 10-20% add-on of each provider’s service fee per virtual clinical transaction for Doctor on Call.

Patients pay using a credit card, Visa/Mastercard debit card or Visa/Mastercard top-up prepaid card provided by an e-pay institution and Doctor on Call.

The Doctor on Call platform will provide a virtual wallet for the deposit of all payments to the provider to pay for the cost of the service. The provider will be able to withdraw money from his/her virtual wallet as desired. Each patient will use a digital electronic card to pay the cost. Those patients without a bank account or insurance or a digital card will be provided with a digital top-up card to deposit money on their device. Universal access and affordability of the service is also enabled by the Doctor on Call platform. 

Any provider may choose to give his/her service to selected patients free of charge. In such circumstances, Doctor On Call will not accept any add-on percentage cost.

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